Privacy Policy

ETI EURL (“we,” “us,” or “our”) operates the website [www.taueriens.com] (the “Site”). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or purchase our products (pillows, cushions, and related items).

1. Contact Information

Company Name: ETI EURL
Address: 27 Route de l’Entraide, 97200 Fort-de-France
Phone: +33 4 72189985
Email: support@taueriens.com

2. What Information We Collect

We may collect the following categories of information from you:

a) Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Information (processed via third-party processors like Stripe or PayPal; we do not store your card data)

b) Technical Data

  • IP Address
  • Browser Type
  • Operating System
  • Device Type
  • Date and Time of Access
  • Referring Website or Source

c) Usage Data

  • Pages visited
  • Time spent on pages
  • Products viewed and added to cart
  • Search queries

d) Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to collect data for performance analytics, shopping cart persistence, and targeted advertising.

3. How We Use Your Information

We may use the collected data for the following purposes:

  • To process and deliver your orders
  • To provide customer support
  • To communicate order confirmations, updates, and shipping notifications
  • To send newsletters or marketing content (only if you’ve opted in)
  • To improve and personalize your user experience
  • To analyze and optimize our website’s performance
  • To comply with legal obligations

4. Legal Basis for Processing (EU GDPR)

We rely on the following legal grounds to collect and process your data:

  • Contractual Obligation – To fulfill purchases or service requests
  • Legitimate Interest – For marketing, analytics, and site functionality
  • Consent – For email subscriptions and cookies (you can withdraw at any time)
  • Legal Requirement – For tax, fraud prevention, and compliance

5. Data Sharing and Third Parties

We do not sell your data. However, we may share your data with the following trusted third parties:

  • Payment processors: Stripe, PayPal
  • Shipping providers: La Poste, DHL, UPS
  • Marketing tools: Mailchimp, Google Ads, Facebook Pixel
  • Analytics providers: Google Analytics, Hotjar
  • Website hosting and security: WordPress, Cloudflare

All third parties are obligated to comply with GDPR and use your data only for the purpose it was shared.

6. Cookies Policy

We use both essential and non-essential cookies. Upon your first visit, you will be presented with a cookie banner allowing you to accept, reject, or customize your preferences.

  • Session cookies for cart functionality
  • Analytics cookies for usage data
  • Advertising cookies for retargeting ads

You may disable cookies at any time through your browser settings.

7. How We Protect Your Data

We implement industry-standard security measures:

  • SSL encryption for all data transfers
  • Secure payment gateways
  • Firewalls and intrusion detection
  • Access control on sensitive information

Despite our efforts, no system is 100% secure. By using our site, you acknowledge this inherent risk.

8. Data Retention

We retain your personal information only as long as necessary:

  • Order data: retained for 6 years (for tax/legal purposes)
  • Newsletter data: retained until you unsubscribe
  • Analytics data: anonymized or deleted after 26 months

You may request earlier deletion under applicable rights (see below).

9. Your Rights Under GDPR

You have the right to:

  • Access a copy of your personal data
  • Request correction or deletion of data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with your local Data Protection Authority (DPA)

To exercise these rights, please contact us at support@taueriens.com.

10. Children’s Privacy

Our site is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we learn that a child has provided us with personal data, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our site. The “Effective Date” at the top will reflect the latest version.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

ETI EURL
27 Route de l’Entraide, 97200 Fort-de-France
Email: support@taueriens.com
Phone: +33 4 72189985